Refund Policy
Last updated: 1/1/2026
At Maharashtra Solar Energy Portal, we aim to provide high-quality tender information and procurement services. Please read our refund guidelines below.
1. Subscription Plans
Cancellation:
You may cancel your subscription at any time. However, please note that we do not offer refunds for any partial-term subscription periods or unused services. If you cancel your subscription, you will continue to have access to the service until the end of your current billing period.
Refunds:
Generally, subscription fees are non-refundable. Exceptions may be made in cases where there was a technical error on our part that prevented you from accessing the service (e.g., payment successful but plan not activated), provided you contact our support team within 7 days of the charge.
2. Digital Goods
Since our platform provides digital items (tender documents, contact information), we do not issue refunds once the order is confirmed and the product is sent or accessible. We recommend contacting us for assistance if you experience any issues receiving or downloading our products.
3. Refund Process
If a refund is approved by our management team, it will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
4. Support & Billing
If you have not received a refund within the specified timeframe, please check with your bank or credit card company. If you still require assistance, please contact our billing department:
Email:finance@msbsgov.com
Support:support@msbsgov.com